The hotel operator. Anything I can do for you?
I've been trying to get through to the booking office for the last ten minutes. But the line has been engaged all the time. Why is it taking so long?
I'm sorry to hear that. I'm afraid it is often the case during the peak hours. Shall I ask them to call you when the line is free?
OK. Please do so if it is not troublesome.
No trouble at all. May I know your name and room number?
I'm Du Juan, in Room 312.
I see. Wait in the room, please.
Thank you for your kindness.