Iteration 1 Summary
Business Context: A company wants to minimize the total cost of handling customer complaints by optimally assigning staff to complaints based on their efficiency and the severity of the complaints.
Optimization Problem: The objective is to minimize the total cost of handling complaints, which is a function of the time each staff member spends on each complaint and their hourly wage. The constraints ensure that each complaint is assigned to exactly one staff member and that no staff member exceeds their maximum working hours.
Objective: minimize ∑(time_spent[staff_id, complaint_id] * hourly_wage[staff_id])
Tables Created: 3
Tables Modified: 0
Tables Deleted: 0
Key Change: Schema changes include creating tables for staff wages, complaint time constraints, and staff working hours. Configuration logic updates include scalar parameters for hourly wages and formulas for cost calculations.
Status: In progress
Confidence: medium
Next Focus: Identify and map missing data required for the optimization model, such as hourly wages and time constraints for handling complaints.
Mapping Adequacy: needs_improvement
Business Configuration Parameters: 2
