The issue focused on Google Fiber's ability to get technical support to any problems users experience, but in recent months it's also been a matter of user experience – either when it is down for hours and hours or simply not working at all. In late October it was revealed that Internet Explorer 8 was working intermittently for customers of Google Fiber in Kansas City and many others in other places. This was a few months after reports that Google Fiber in some markets also was seeing issues with Internet Explorer in browsers other than Microsoft Internet