The issue focused by Mr. Biju, the former president, is that while some members of his team worked to make sure the system worked, the rest of the staff didn't, according to the report.

"In fact, the team that was responsible for the implementation of the system was not the same one that had been hired by the company for the job at hand," Mr. Biju said in the report.

"There was a lack of transparency and communication with the employees of