On the Role of Trust in Child-Robot Interaction

Paulina Zguda, Bartlomiej Sniezynski, Bipin Indurkhya, Anna Kolota, Mateusz Jarosz, Filip Sondej, Takamune Izui, Maria Dziok, Anna Belowska, Wojciech Jedras, Gentiane Venture

Abstract: In child-robot interaction, the element of trust towards the robot is critical. This is particularly important the first time the child meets the robot, as the trust gained during this interaction can play a decisive role in future interactions. We present an in-the-wild study where Polish kindergartners interacted with a Pepper robot. The videos of this study were analyzed for the issues of trust, anthropomorphization, and reaction to malfunction, with the assumption that the last two factors influence the children's trust towards Pepper. Our results reveal children's interest in the robot performing tasks specific for humans, highlight the importance of the conversation scenario and the need for an extended library of answers provided by the robot about its abilities or origin and show how children tend to provoke the robot.