Improving Conversational Recommendation System Through Personalized Preference Modeling and Knowledge Graph

Feng Wu, Guoshuai Zhao, Tengjiao Li, Jialie Shen, Xueming Qian

Abstract: Conversational recommendation systems (CRS) can actively discover users’ preferences and perform recommendations during conversations. The majority of works on CRS tend to focus on a single conversation and dig it using knowledge graphs, language models, etc. However, they often overlook the abundant and rich preference information that exists in the user's historical conversations. Meanwhile, end-to-end generation of recommendation results may lead to a decrease in recommendation quality. In this work, we propose a personalized conversational recommendation system infused with historical interaction information. This framework leverages users’ preferences extracted from their historical conversations and integrates them with the users’ preferences in current conversations. We find that this contributes to higher accuracy in recommendations and fewer recommendation turns. Moreover, we improve the interactive pattern between the recommendation module and the dialogue generation module by utilizing the slot filling method. This enables the results inferred by the recommendation module to be integrated into the conversation naturally and accurately. Our experiments on the benchmark dataset demonstrate that our model significantly outperforms the state-of-the-art methods in the evaluation of recommendations and dialogue generation.

External IDs:dblp:journals/tkde/WuZLSQ24