Project MAIA: Multilingual AI Agent Assistant

André Filipe Torres Martins, João Graça, Paulo Dimas, Helena Moniz, Graham Neubig

Abstract: This paper presents the Multilingual Artificial Intelligence Agent Assistant (MAIA), a project led by Unbabel with the collaboration of CMU, INESC-ID and IT Lisbon. MAIA will employ cutting-edge machine learning and natural language processing technologies to build multilingual AI agent assistants, eliminating language barriers. MAIA’s translation layer will empower human agents to provide customer support in real-time, in any language, with human quality.