Time window optimization for attended home service delivery under multiple sources of uncertainties

Xian Yu, Siqian Shen, Babak Badri-Koohi, Haitham Seada

Abstract: Highlights•We optimize time window assignments with vehicle routing and scheduling.•We consider uncertain trip time, service time and cancellations.•We use static and dynamic approaches to add new customers.•We develop Assignment–Routing–Scheduling heuristics.•We conduct numerical studies using real mobile service data, to compare different approaches.