KRLS: Improving End-to-End Response Generation in Task Oriented Dialog with Reinforced Keywords Learning

Published: 07 Oct 2023, Last Modified: 01 Dec 2023EMNLP 2023 MainEveryoneRevisionsBibTeX
Submission Type: Regular Long Paper
Submission Track: Dialogue and Interactive Systems
Keywords: task-oriented dialogues, reinforcement learning
TL;DR: We propose a new RL-based method to help model better learn keyword generation for task-oriented dialogues.
Abstract: In task-oriented dialogs (TOD), reinforcement learning (RL) algorithms train a model to directly optimize response for task-related metrics. However, RL often needs to perform exploration, which can be time-consuming due to the slow auto-regressive sequence generation process. We investigate an approach to create a more efficient RL-based algorithm to improve TOD performance in an offline setting. First, we use a faster generation procedure that samples from independent next-word distributions after training the language model (LM) with supervised learning. We then introduce a fine-grained reward function to help the model focus on learning key information in a dialog, by measuring the importance and semantic closeness of each generated token. Experiments on the MultiWoZ dataset show our new training algorithm, Keywords Reinforcement Learning with Next-word Sampling (KRLS), achieves state-of-the-art performance on the end-to-end response generation task, with a 15% training time reduction compared to a standard RL algorithm using auto-regressive generation.
Submission Number: 1258
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