Understanding MOOC Reviews: Text Mining using Structural Topic Model

Download PDF
Open Webpage

Xieling Chen, Gary Cheng, Haoran Xie, Guanliang Chen, Di Zou

Published: 2021, Last Modified: 30 Jul 2025Hum. Centric Intell. Syst. 2021EveryoneRevisionsBibTeXCC BY-SA 4.0
Abstract: Understanding the reasons for Massive Open Online Course (MOOC) learners’ complaints is essential for MOOC providers to facilitate service quality and promote learner satisfaction. The current research uses structural topic modeling to analyze 21,692 programming MOOC course reviews in Class Central, leading to enhanced inference on learner (dis)satisfaction....