Beyond QA: 'Heuristic QA' Strategies in JIMI

Shuangyong Song, Bo Zou, Jianghua Lin, Xiaoguang Yu, Xiaodong He

Abstract: JD Instant Messaging intelligence (JIMI) is an intelligent service robot designed for creating an innovative online shopping experience in E-commerce. We will introduce a framework that combines the ‘intelligent prediction’ and ‘user click’ to facilitate the user input and to format the user inputs as standard queries, which we call as ‘heuristic QA’. It consists of three strategies: intent prediction before user querying, query auto-completion during user querying and next query prediction after user querying. Until now about 1/3 user queries are from heuristic QA in JIMI, which significantly improves the user experience.