The influence mechanism of emotional labor on the turnover intention of college counselors: Based on the multiple effects of emotional exhaustion and perceived organizational support

Dan Sun, Shuai Zhao, Wanqiong Tao, Ke Xu

Abstract: Highlights•Two emotional labor strategies have different impacts on turnover intention.•Perceived organizational support can moderate the impacts of these two strategies.•Emotional exhaustion is positively associated with turnover intention.•Emotional exhaustion plays a mediating role.

External IDs:doi:10.1016/j.actpsy.2025.105669