Should I Help?: A Skill-Based Framework for Deciding Socially Appropriate Assistance in Human-Robot Interactions

Rebecca Ramnauth, Drazen Brscic, Brian Scassellati

Abstract: As robots are increasingly integrated into various aspects of everyday life, it becomes essential to develop intelligent systems capable of providing assistance while maintaining social appropriateness. In this paper, we challenge the prevailing assumption that robots should always offer help, prompting an essential discussion of when robots should offer help. We present a systematic way of considering socially appropriate assistance in human-robot interaction and introduce a theoretical framework that enables robots to discern whether or not to offer help to a human user. We examine the factors that influence the social appropriateness of help, including the relative skill levels between the robot and user and measures for assessing the social value and cost of help. Through a series of illustrative examples, we demonstrate the feasibility of our framework in providing socially appropriate assistance.