Beyond Turing: Intelligent Agents Centered on the User

Maxine Eskénazi, Shikib Mehri, Evgeniia Razumovskaia, Tiancheng Zhao

Abstract: Most research on intelligent agents centers on the agent and not on the user. We look at the origins of agent-centric research for slot-filling, gaming and chatbot agents. We then argue that it is important to concentrate more on the user. After reviewing relevant literature, some approaches for creating and assessing user-centric systems are proposed.