Agent-Based Healthcare Chatbots for Regional System Services: A Case Study in the Friuli-Venezia Giulia Region

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Riccardo Lunardi, Kevin Roitero, Michael Soprano, Paolo Coppola, Vincenzo Della Mea, Stefano Mizzaro

Published: 15 May 2025, Last Modified: 13 Jan 2026CrossrefEveryoneRevisionsCC BY-SA 4.0
Abstract: This paper presents an agent-based model for interacting with regional healthcare system services in the Friuli-Venezia Giulia (FVG) region. The model is designed to streamline and automate tasks traditionally managed through human intervention. We showcase its implementation on three key applications: booking medical appointments, identifying available emergency rooms, and performing question-and-answer (Q&A) interactions on medication leaflets. The system leverages autonomous agents to provide real-time responses, aiming to improve the overall performance of healthcare services.