Evaluating privacy, security, and trust perceptions in conversational AI: A systematic review

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Anna Leschanowsky, Silas Rech, Birgit Popp, Tom Bäckström

Published: 01 Jan 2024, Last Modified: 01 Oct 2024Comput. Hum. Behav. 2024EveryoneRevisionsBibTeXCC BY-SA 4.0
Abstract: Highlights•Review of 158 articles on privacy, security and trust in Conversational AI systems.•Identified constructs for assessing user perceptions of privacy, security and trust.•Insights on reliability and validity of privacy, security and trust scales.