A Maturity Model for Collaborative Agents in Human-AI Ecosystems

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Wico Mulder, André Meyer-Vitali

Published: 2023, Last Modified: 05 Jan 2026PRO-VE 2023EveryoneRevisionsBibTeXCC BY-SA 4.0
Abstract: AI entities lean on the aspects of their autonomy to carry out their tasks and perform intelligently. But when these entities collaborate in human-AI teams, their levels of autonomy and collaboration have to be balanced out. We present a maturity model for agents regarding this aspect of balancing. Whereas simple AI systems use pre-designed mechanisms, more advanced systems are able to learn this from experience. The maturity model is a two-dimensional matrix in which the degree of agency forms the horizontal axis, and the level of interaction the vertical axis. We validate the use of this maturity model with use-cases in the field of urban energy efficiency.