Inferring Community Resilience through the Accessibility of Goods Delivery

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Marcella Kaplan, Kevin Heaslip

Published: 22 Jul 2022, Last Modified: 05 Nov 2025FindingsEveryoneRevisionsBibTeXCC BY-SA 4.0
Abstract: This study analyzed community resiliency by evaluating access to essential delivery services before and during the COVID-19 pandemic. Data were collected from October 2020 to September 2021 in a stated-preference survey about delivery services in Southwest Virginia. A significantly larger proportion of respondents without vehicle access relied on third-party restaurant app delivery use than those with a vehicle. Compared to more urban areas, respondents who lived in rural locations were three times more unsatisfied with delivery services due to a lack of accessibility to stores and delivery options.