Understanding and predicting incident mitigation time

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Weijing Wang, Junjie Chen, Lin Yang, Hongyu Zhang, Zan Wang

Published: 2023, Last Modified: 27 Sept 2024Inf. Softw. Technol. 2023EveryoneRevisionsBibTeXCC BY-SA 4.0
Abstract: Highlights•Existing bug-fixing time prediction approaches are not suitable for incidents.•An empirical study on incident TTM (Time To Mitigation).•An approach for continuously predicting TTM at different time points.•Extend our approach to continuously predict bug-fixing time.•Confirm the effectiveness in both bug-fixing and incident mitigation scenarios.