Adobe Summit Concierge Evaluation with human in the loop

Yiru Chen, Sally Fang, Sai Sree Harsha, Dan Luo, Vaishnavi Muppala, Fei Wu, Shun Jiang, Kun Qian, Yunyao Li

Keywords: AI Assistant, human in the loop

Abstract:

Generative AI assistants offer significant potential to enhance productivity, streamline information access, and improve user experience in enterprise contexts. In this work, we present Summit Concierge, a domain-specific AI assistant developed for Adobe Summit. The assistant handles a wide range of event-related queries and operates under real-world constraints such as data sparsity, quality assurance, and rapid deployment. To address these challenges, we adopt a human-in-the-loop development workflow that combines prompt engineering, retrieval grounding, and lightweight human validation. We describe the system architecture, development process, and real-world deployment outcomes. Our experience shows that agile, feedback-driven development enables scalable and reliable AI assistants, even in cold-start scenarios.

Submission Number: 7