Evaluating Human-Robot Interaction User Experiences in Manufacturing: An Initial Assessment Framework

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Yanzhang Tong, Qiyuan Zhang, Ze Ji

Published: 2024, Last Modified: 09 Nov 2025RO-MAN 2024EveryoneRevisionsBibTeXCC BY-SA 4.0
Abstract: In the manufacturing sector, enhancing user experiences (UX) in Human-Robot Interaction (HRI) and Human-robot collaboration (HRC) are becoming increasingly essential. The core contribution of this research is the development of a UX assessment framework tailored for evaluating HRI in manufacturing, including five facets of UX. Through qualitative semi-structured interviews, we focus on identifying key factors that constitute UX in the manufacturing context. This framework is derived from an in-depth analysis of user feedback, providing a structured approach to understanding user interactions with robots. Our work highlights the importance of fostering intuitive and productive human-robot relationships in manufacturing. Future research should explore diverse manufacturing environments and integrate emerging technologies to further refine and validate the framework.