Conversational Document Prediction to Assist Customer Care Agents

Jatin Ganhotra, Haggai Roitman, Doron Cohen, Nathaniel Mills, R. Chulaka Gunasekara, Yosi Mass, Sachindra Joshi, Luis A. Lastras, David Konopnicki

Abstract: Jatin Ganhotra, Haggai Roitman, Doron Cohen, Nathaniel Mills, Chulaka Gunasekara, Yosi Mass, Sachindra Joshi, Luis Lastras, David Konopnicki. Proceedings of the 2020 Conference on Empirical Methods in Natural Language Processing (EMNLP). 2020.