Greig A Cowan

Researcher, NatWest Bank

Joined

April 2025

Names

Greig A Cowan (Preferred)

Emails

****@natwest.com (Confirmed)

Personal Links

Career & Education History

Researcher

NatWest Bank (natwest.com)

2018 – Present

PhD student

University of Glasgow (gla.ac.uk)

2001 – 2005

Advisors, Relations & Conflicts

No relations added

Expertise

No areas of expertise listed

Publications

Hierarchical Reason-of-Contact Detection in Retail Banking Customer Interactions via LLM-Driven Taxonomy Induction
Yoages Kumar Mantri, Yagneswaran Sriraja, John Hartley, Greig A Cowan, Raad Khraishi, Abhinav Gupta
- ACL 2026 Industry Track Oral
- Readers: Everyone
Evaluating Performance Drift from Model Switching in Multi-Turn LLM Systems
Raad Khraishi, Iman Zafar, Katie Myles, Greig A Cowan
- CAO Poster
- Readers: Everyone
Helping Customers In Distress: An LLM-Powered Agent That Converses, Probes, and Routes
Alankar Atreya, Stefan Sylvius Wagner, Devesh Batra, Robert Hankache, Cristovão Iglesias Jr, Patrick Sinclair, Giulio Pelosio, Michael McMillan, Greig A Cowan, Raad Khraishi
- ICLR 2026 Workshop Advances in Financial AI
- Readers: Everyone
Large-Scale Chatbot Validation Through Customer Digital Twin Simulations
Cristovão Iglesias Jr, Devesh Batra, Alankar Atreya, Stefan Sylvius Wagner, Robert Hankache, Patrick Sinclair, Giulio Pelosio, Michael McMillan, Greig A Cowan, Raad Khraishi
- ICLR 2026 Workshop Advances in Financial AI
- Readers: Everyone
AutoQA: An Interpretable Automation Framework for CDD Quality Assurance in Financial Services
Iman Zafar, Andrea Bassani, Alexandros Anatolakis, Greig A Cowan, Raad Khraishi
- ICLR 2026 Workshop Advances in Financial AI
- Readers: Everyone
Operationalising LLMs for Compliance-Critical Letter Writing in Financial Services
Devesh Batra, Alexandros Anatolakis, John Hartley, Jude King, Greig A Cowan, Raad Khraishi
- GenAI in Finance Poster
- Readers: Everyone
Real-Time Hyper-Personalized Generative AI Should Be Regulated to Prevent the Rise of "Digital Heroin"
Raad Khraishi, Cristovão Iglesias Jr, Devesh Batra, Peter Gostev, Giulio Pelosio, Ramin Okhrati, Greig A Cowan
- NeurIPS 2025 Position Paper Track Oral
- Readers: Everyone

Greig A Cowan

Names

Emails

Personal Links

Career & Education History

Advisors, Relations & Conflicts

Expertise

Publications

Hierarchical Reason-of-Contact Detection in Retail Banking Customer Interactions via LLM-Driven Taxonomy Induction

Evaluating Performance Drift from Model Switching in Multi-Turn LLM Systems

Helping Customers In Distress: An LLM-Powered Agent That Converses, Probes, and Routes

Large-Scale Chatbot Validation Through Customer Digital Twin Simulations

AutoQA: An Interpretable Automation Framework for CDD Quality Assurance in Financial Services

Operationalising LLMs for Compliance-Critical Letter Writing in Financial Services

Real-Time Hyper-Personalized Generative AI Should Be Regulated to Prevent the Rise of "Digital Heroin"

Co-Authors