Jacki O'Neill

Principal Researcher, Microsoft Research Africa, Nairobi Director, Microsoft

Joined

November 2021

Names

Jacki O'Neill (Preferred)

Emails

****@microsoft.com (Confirmed)

Personal Links

Homepage

Google Scholar

DBLP

Career & Education History

Principal Researcher

Microsoft Research Africa, Nairobi Director, Microsoft (microsoft.com)

Present

Advisors, Relations & Conflicts

Coworker

Vukosi Marivate

Present

Expertise

human computer interaction

Present

qualitative research

Present

Publications

Reasoning Beyond Labels: Measuring LLM Sentiment in Low-Resource, Culturally Nuanced Contexts
Millicent Ochieng, Anja Thieme, Ignatius Ezeani, Risa Ueno, Samuel Chege Maina, Keshet Ronen, Javier Gonzalez, Jacki O'Neill
- AfricaNLP 2026
- Readers: Everyone
Towards Measuring and Modeling "Culture" in LLMs: A Survey
Muhammad Farid Adilazuarda, Sagnik Mukherjee, Pradhyumna Lavania, Siddhant Singh, Ashutosh Dwivedi, Alham Fikri Aji, Jacki O'Neill, Ashutosh Modi, Monojit Choudhury
- CoRR 2024
- Readers: Everyone
Can Large Language Models Support Medical Facilitation Work? A Speculative Analysis
Najeeb Gambo Abdulhamid, Millicent Ochieng, Kalika Bali, Elizabeth A. Ankrah, Naveena Karusala, Keshet Ronen, Jacki O'Neill
- AfriCHI 2023
- Readers: Everyone
Afrocentric Collaborative Care: Supporting Context Specific Digital Health and Care
Oritsetimeyin Arueyingho, Nicola J. Bidwell, Anicia Peters, Jacki O'Neill, Oussama Metatla, Amid Ayobi, Makuochi Samuel Nkwo, Damiete Onyema Lawrence, Rockefeller Zimba, Hadiza Ismaila, Hilda Owii, Abiola Saka
- CSCW Companion 2023
- Readers: Everyone
"It's only when somebody says a tool worked for them that I believe it will work for me": Socio-tecture as a lens for Digital Transformation
Kagonya Awori, Melisa Achoko Allela, Stephanie Nyairo, Samuel C. Maina, Jacki O'Neill
- Proc. ACM Hum. Comput. Interact. 2022
- Readers: Everyone
Platformisation of Digital Financial Services (DFS): The Journey of DFS in the Global North and Global South
Pranjal Jain, Alex Jordan Blandin, Jacki O'Neill, Mark J. Perry, Samia Ibtasam, Suleman Shahid, Beni Chugh, David Sullivan, Heloisa Candello, James Pomeroy, Rajat Jain, Robert Dowd, Matt J. Roach, Matt Jones
- CHI Extended Abstracts 2022
- Readers: Everyone
Language Patterns and Behaviour of the Peer Supporters in Multilingual Healthcare Conversational Forums
Ishani Mondal, Kalika Bali, Mohit Jain, Monojit Choudhury, Jacki O'Neill, Millicent Ochieng, Kagonya Awori, Keshet Ronen
- LREC 2022
- Readers: Everyone
Between a Rock and a Hard Place: Negotiating Dependencies and Precarity in the On-Demand Economy
Srihari Hulikal Muralidhar, Claus Bossen, Jacki O'Neill
- Comput. Support. Cooperative Work. 2022
- Readers: Everyone
Global Readiness of Language Technology for Healthcare: What Would It Take to Combat the Next Pandemic?
Ishani Mondal, Kabir Ahuja, Mohit Jain, Jacki O'Neill, Kalika Bali, Monojit Choudhury
- 2022 (modified: 19 Oct 2022)
- COLING 2022
- Readers: Everyone
Making Chat at Home in the Hospital: Exploring Chat Use by Nurses
Naveena Karusala, Ding Wang, Jacki O'Neill
- CHI 2020
- Readers: Everyone

View all 67 publications

Co-Authors

View all 149 co-authors