Improving Public Service Chatbot Design and Civic Impact: Investigation of Citizens' Perceptions of a Metro City 311 Chatbot

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Jieyu Zhou, Rui Shen, Yue You, Carl DiSalvo, Lynn Dombrowski, Christopher J. MacLellan

Published: 2025, Last Modified: 09 Jan 2026Conference on Designing Interactive Systems 2025EveryoneRevisionsBibTeXCC BY-SA 4.0