Navigating the Challenges of Process Mining Use Case Definition: A Qualitative Study

Kerstin Haug, Pol Schumacher, Holger Wittges, Stefanie Rinderle-Ma

Abstract: Defining accurate use cases is a critical yet underexplored phase of a process mining project. This study investigates the challenges project teams face in identifying, selecting, and specifying process mining use cases. Through semi-structured interviews with 13 experienced process mining consultants from various industries, the research identifies key barriers to effective use case definition.