AURO: Reinforcement Learning for Adaptive User Retention Optimization in Recommender Systems

Zhenghai Xue, Qingpeng Cai, Bin Yang, Lantao Hu, Peng Jiang, Kun Gai, Bo An

Track: User modeling, personalization and recommendation

Keywords: reinforcement learning, recommendation systems, user retention, non-stationary environment

TL;DR: We propose a novel RL algorithm for optimizing user retention, which can accurately identify environment changes and make safe adaptations accordingly.

Abstract:

The field of Reinforcement Learning (RL) has garnered increasing attention for its ability of optimizing user retention in recommender systems. A primary obstacle in this optimization process is the environment non-stationarity stemming from the continual and complex evolution of user behavior patterns over time, such as variations in interaction rates and retention propensities. These changes pose significant challenges to existing RL algorithms for recommendations, leading to issues with dynamics and reward distribution shifts. This paper introduces a novel approach called Adaptive User Retention Optimization (AURO) to address this challenge. To navigate the recommendation policy in non-stationary environments, AURO introduces an state abstraction module in the policy network. The module is trained with a new value-based loss function, aligning its output with the estimated performance of the current policy. As the policy performance of RL is sensitive to environment drifts, the loss function enables the state abstraction to be reflective of environment changes and notify the recommendation policy to adapt accordingly.
Additionally, the non-stationarity of the environment introduces the problem of implicit cold start, where the recommendation policy continuously interacts with users displaying novel behavior patterns. AURO encourages exploration guarded by performance-based rejection sampling to maintain a stable recommendation quality in the cost-sensitive online environment.
Extensive empirical analysis are conducted in a user retention simulator, the MovieLens dataset, and a live short-video recommendation platform, demonstrating AURO's superior performance against all evaluated baseline algorithms.

Submission Number: 493