A Survey of Conversational Agents and Their Applications for Self-Management of Chronic Conditions

Min Sook Park, Paramita Basak Upama, Adib Ahmed Anik, Sheikh Iqbal Ahamed, Jake Luo, Shiyu Tian, Masud Rabbani, Hyungkyoung Oh

Abstract: Conversational agents have gained their ground in our daily life and various domains including healthcare. Chronic condition self-management is one of the promising healthcare areas in which conversational agents demonstrate significant potential to contribute to alleviating healthcare burdens from chronic conditions. This survey paper introduces and outlines types of conversational agents, their generic architecture and workflow, the implemented technologies, and their application to chronic condition self-management.