Personalization for Web-based Services using Offline Reinforcement Learning

Pavlos Athanasios Apostolopoulos, Zehui Wang, Hanson Wang, Chad Zhou, Kittipat Virochsiri, Norm Zhou, Igor L. Markov

Abstract: Large-scale Web-based services present opportunities for improving UI policies based on observed user interactions. We address challenges of learning such policies through model-free offline Reinforcement Learning (RL) with off-policy training. Deployed in a production system for user authentication in a major social network, it significantly improves long-term objectives. We articulate practical challenges, compare several ML techniques, provide insights on training and evaluation of RL models, and discuss generalizations.

External IDs:dblp:journals/corr/abs-2102-05612