Assessing the qualitative and quantitative performance of hostels and mess for an HEI through multi-criteria decision making

Ankita Panwar, Millie Pant

Abstract: Performance measurement for a unit or an organization is a concrete step in maintaining the quality of services provided by the organization and should be done periodically to assess the strengths and weaknesses of an organization or to assess its efficiency. The assessment of performance depends on several criteria and can therefore be modeled as a multi-criterion decision-making (MCDM) problem. In the present study, the objective is to measure the performance of hostels and mess facilities of a Higher Educational Institute (HEI) through MCDM methods. The study was initiated by conducting a survey, on the basis of which a total of 13 criteria, which affect the performance of the hostel and mess, were identified and were used for qualitative as well as quantitative analysis. While analytic hierarchy process (AHP) is used for qualitative analysis, data envelopment analysis (DEA) is used for quantitative analysis. Further, the relevant performing factors for hostels and mess are identified through AHP and DEA-sensitivity analysis (DEA-SA).