A Study on Trust in Pharmacists for Better HAI Design

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Jia Qi Lim, Nicole Sze Ting Lim, Maya Zheng, Swee Lan See

Published: 2016, Last Modified: 14 Nov 2024HAI 2016EveryoneRevisionsBibTeXCC BY-SA 4.0
Abstract: Trust is a fundamental element in human cooperation and a critical factor in determining the success of human-human communications. This paper investigates trust in pharmacists and their customers and provides an insight into how trust is being established to effect human-human and human-agent interactions (HAI), in order to promote better design of robotic agents, such as a robot pharmacy-advisor, in support of the healthcare industry.