ParsyBot: Chatbot for Baskent University Related FAQs

Zeynep Karkiner, Begum Yaman, Begum Zengin, Feride Nursena Cavli, Mustafa Sert

Abstract: Reading regulations and instructions may take lots of time and sometimes it results in disappointments. To avoid this issue, people are prone to use sources that provide fast and accurate answers while accessing the information. Chatbots, are one of the most popular trend topics nowadays, and may adapted into various fields e.g., healthcare, finance, and education. This paper proposes the development of ParsyBot which is a Turkish chatbot designed to inform users about the regulations, admissions, departments, scholarships, and social clubs of Baskent University. Furthermore, users may ask via voice in Turkish this feature is not common among the other chatbots. ParsyBot uses a pre-trained BERT model which is specifically trained with regulations and instructions of Baskent University. Parsybot runs on web and mobile platforms to make it available for everyone. Our experiments on the utilized dataset, ParsyBot, reached 0.81 in METEOR, and 0.24 in ROGUE-1, which are promising compared to the ChatGPT 3.5.