Effective Use of Personal Health Records to Support Emergency Services

Alba Catalina Morales Tirado, Enrico Daga, Enrico Motta

Abstract: Smart City systems capture and exchange information with the aim to improve public services. Particularly, healthcare data could help emergency services to plan resources and make life-saving decisions. However, the delivery of healthcare information to emergency bodies must be balanced against the concerns related to citizens’ privacy. Besides, emergency services face challenges in interpreting this data; the heterogeneity of sources and a large amount of information available represent a significant barrier. In this paper, we focus on a case study involving the use of personal health records to support emergency services in the context of a fire building evacuation. We propose a methodology involving a knowledge engineering approach and a common-sense knowledge base to address the problem of deriving useful information from health records and, at the same time, preserve citizens’ privacy. We perform extensive experiments involving a synthetic dataset of health records and a curated gold standard to demonstrate how our approach allows us to identify vulnerable people and interpret their particular needs while avoiding the disclosure of personal information.