The Technology Use Survey: An Actionable Digital Literacy Assessment that Matches Clients to Training Resources

Bridget Dwyer, Jane Mikkelson, Valeria’s Diaz-Pacheco, Keris Jän Myrick, John Torous

Abstract: Digital literacy, the ability of an individual to use and interact with technology, is increasingly recognized as a social determinant of health, especially for accessing healthcare today. Despite the proliferation of digital health tools, a digital divide remains concerning the ability of everyone to benefit from these digital resources, disproportionately impacting individuals with serious mental illnesses. Many existing digital literacy assessments, such as e-HEALS, SPIDER, and DHLS, identify gaps in digital literacy but do not offer actionable steps to address them. To bridge this divide, we developed the Technology Use Survey and Matching Guide, an actionable tool designed to assess digital literacy and align individuals’ needs with tailored training resources through the Digital Outreach for Obtaining Resources and Skills program. Piloted with diverse populations, including individuals in inpatient psychiatric units, community health centers, and mental health clubhouses, this new scale and matching tool were able to identify knowledge gaps, address learning barriers, and enhance digital health engagement. Case studies demonstrate how targeted interventions improved functional outcomes and access to healthcare. By merging assessment with actionable education, our framework promotes digital equity and allows all individuals to engage meaningfully with technology. Future research will refine these tools and evaluate long-term outcomes.

External IDs:doi:10.1007/s10597-025-01510-8