Using In-Context Learning to Improve Dialogue Safety

Nicholas Meade, Spandana Gella, Devamanyu Hazarika, Prakhar Gupta, Di Jin, Siva Reddy, Yang Liu, Dilek Hakkani-Tur

Submission Type: Regular Long Paper

Submission Track: Dialogue and Interactive Systems

Keywords: Dialogue Safety, Toxicity in NLP, Bias in NLP, Dialogue Systems, In-Context Learning, Retrieval

TL;DR: We investigate using retrieval and in-context learning to reduce toxicity in dialogue systems.

Abstract: While large neural-based conversational models have become increasingly proficient dialogue agents, recent work has highlighted safety issues with these systems. For example, these systems can be goaded into generating toxic content, often perpetuating social biases or stereotypes. We investigate a retrieval-based approach for reducing bias and toxicity in responses from chatbots. It uses in-context learning to steer a model towards safer generations. Concretely, to generate a response to an unsafe dialogue context, we retrieve demonstrations of safe responses to similar dialogue contexts. We find our method performs competitively with existing approaches to dialogue safety without requiring training. We also show, using automatic and human evaluation, that reductions in toxicity obtained using our approach are not at the cost engagingness or coherency. Finally, we note our method can be used in compliment to existing dialogue safety approaches, such as RLHF.

Submission Number: 3898