Practitioners' Expectations on Log Anomaly Detection

Xiaoxue Ma, Yishu Li, Jacky Keung, Xiao Yu, Huiqi Zou, Zhen Yang, Federica Sarro, Earl T. Barr

Abstract: Log anomaly detection has become a common practice for software engineers to analyze software system behavior. Despite significant research efforts in log anomaly detection over the past decade, it remains unclear what are practitioners' expectations on log anomaly detection and whether current research meets their needs. To fill this gap, we conduct an empirical study, surveying 312 practitioners from 36 countries about their expectations on log anomaly detection. In particular, we investigate various factors influencing practitioners' willingness to adopt log anomaly detection tools. We then perform a literature review on log anomaly detection, focusing on publications in premier venues from 2014 to 2024, to compare practitioners' needs with the current state of research. Based on this comparison, we highlight the directions for researchers to focus on to develop log anomaly detection techniques that better meet practitioners' expectations.