SentimentPulse: Temporal-Aware Custom Language Models vs. GPT-3.5 for Consumer Sentiment

NeurIPS 2023 Workshop ICBINB Submission32 Authors

Published: 27 Oct 2023, Last Modified: 01 Dec 2023ICBINB 2023EveryoneRevisionsBibTeX
Keywords: Consumer Sentiment, Language Model, Encoder, Multi-arm bandits, GPT3.5
Abstract: Large Language Models are trained on an extremely large corpus of text data to allow better generalization but this blessing can also become a curse and significantly limit their performance in a subset of tasks. In this work, we argue that LLMs are notably behind well-tailored and specifically designed models where the temporal aspect is important in making decisions and the answer depends on the timespan of available training data. We prove our point by comparing two major architectures: first, SentimentPulse, our proposed real-time consumer sentiment analysis approach that leverages custom language models and continual learning techniques, and second, GPT-3 which is tested on the same data. Unlike foundation models, which lack temporal context, our custom language model is pre-trained on time-stamped data, making it uniquely suited for real-time application. Additionally, we employ continual learning techniques to pre-train the model, and then classification and contextual multi-arm bandits to fine-tune the model, enhancing its adaptability and performance over time. We present a comparative analysis of the predictions accuracy of both architectures. To the best of our knowledge, this is the first application of custom language models for real-time consumer sentiment analysis beyond the scope of conventional surveys.
Submission Number: 32