Team18 - Voice based metro ticket booking system

Indian Institute of Science Summer 2025 DA225o Submission3 Authors

Keywords: ASR

Abstract:

Current metro ticket booking processes over platforms like WhatsApp require multiple steps and interactions with a chatbot, such as selecting the language, specifying the source station, selecting the destination station, and providing other necessary details. This multi-step interaction can be time-consuming, repetitive, and inconvenient for users, especially in fast-paced urban environments.

To streamline this process, we aim to enable users to simply send a single voice message to the bot containing all the necessary booking details (e.g., language, source station, destination station, travel time, and ticket quantity). The bot will automatically detect the spoken language, transcribe the speech, extract the user's intent, and proceed directly to the booking step, significantly reducing the effort and time required for ticket booking. This approach not only enhances user experience but also makes the system more accessible for individuals who prefer voice-based interactions or are not comfortable with manual text-based inputs

Submission Number: 3