A Chatbot for Asylum-Seeking Migrants in Europe

Bettina Fazzinga, Elena Palmieri, Margherita Vestoso, Luca Bolognini, Andrea Galassi, Filippo Furfaro, Paolo Torroni

Abstract: We present ACME: A Chatbot for asylum-seeking Migrants in Europe. ACME relies on computational argumentation and aims to help migrants identify the highest level of protection they can apply for. This would contribute to a more sustainable migration by reducing the load on territorial commissions, Courts, and humanitarian organizations supporting asylum applicants. We describe the background context, system architecture, underlying technologies, and a case study used to validate the tool with domain experts.