The biggest business process management problems to solve before we die

Iris Beerepoot, Claudio Di Ciccio, Hajo A. Reijers, Stefanie Rinderle-Ma, Wasana Bandara, Andrea Burattin, Diego Calvanese, Tianwa Chen, Izack Cohen, Benoît Depaire, Gemma Di Federico, Marlon Dumas, Christopher G. J. van Dun, Tobias Fehrer, Dominik Andreas Fischer, Avigdor Gal, Marta Indulska, Vatche Isahagian, Christopher Klinkmüller, Wolfgang Kratsch et al. (22 additional authors not shown)

Abstract: Highlights•Nine problems in Business Process Management portray research challenges and opportunities.•A tension is noticeable between human involvement and task automation for work process management.•A better representation of the real-world context is crucial for process mining.•Solutions to the identified problems will heavily impact knowledge-intensive work processes.