Supporting organizational decisions on How to improve customer repurchase using multi-instance counterfactual explanations

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André Artelt, Andreas Gregoriades

Published: 01 Jan 2024, Last Modified: 10 Jan 2025Decis. Support Syst. 2024EveryoneRevisionsBibTeXCC BY-SA 4.0
Abstract: Highlights•A novel multi-instance counterfactual explanation method.•Applied to the customer repurchase problem.•Provide recommendations to different groups of customers.