The Design Research of Smart Product-Service System Oriented to User Experience

Sirui Chen, Yutian Xiao, Tianhe Ren, Jinling Chen, Chenxi Huang

Abstract: In recent decades, the manufacturing industry is gradually transforming to digital services. A service-oriented paradigm has emerged in a smart, connected environment, namely smart product-service systems (Smart PSS). The development of smart product-service systems has provided new ideas for enterprise development and brought better user experience. This article reviews the technology applied in the smart product-service system, gives a clear theoretical framework, and builds the process of designing a smart product-service system. Finally, the case study of smart connected cars demonstrates the advantages of smart product-service systems. Compared with the traditional product-service system, it has obvious advantages. The smart product-service system has extremely high practical significance and good application prospects.