The role of user feedback in enhancing understanding and trust in counterfactual explanations for explainable AI

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Muhammad Suffian Nizami, Ulrike Kuhl, Alessandro Bogliolo, Jose Maria Alonso-Moral

Published: 01 Jan 2025, Last Modified: 21 May 2025Int. J. Hum. Comput. Stud. 2025EveryoneRevisionsBibTeXCC BY-SA 4.0
Abstract: Highlights•User study comparing performance, understanding, satisfaction, and trust for UFCE and DiCE.•UFCE outperformed DiCE and control in user satisfaction and trust in explanations.•Game-inspired, domain-independent design reduces bias, enabling clearer method evaluation.•70 of 101 participants completed the study, providing robust insights for XAI research.•This study’s open-source implementation advances Open Science for user-centered XAI exploration.