Keywords: Multi-Agent System, Safety-Critical Dialogue System, constraint-aware dialogue
Abstract: End-of-life counseling for terminal cancer patients constitutes a psychologically intensive clinical interaction that must simultaneously satisfy complex requirements, including the accuracy, safety, and empathetic delivery of medical and advance care planning information. While large language models (LLM) have recently been explored as counseling support tools, single LLM–based response generation struggles to coordinate these competing demands within a single response. To address this challenge, this study proposes Eirene, a multi-agent control architecture that separates goal-oriented response generation from constraint verification. Ablation study results show that Eirene achieves consistent performance improvements across all evaluation metrics. Moreover, analysis of the feedback loop reveals a trade-off between response quality and system cost, indicating that a limited number of iterations functions as an effective balance point. These findings suggest that a multi-agent control framework, which reframes safety and ethical constraints as post-generation judgment and intervention problems, can ensure both stability and conversational quality in high-risk clinical counseling settings.
Paper Type: Long
Research Area: Dialogue and Interactive Systems
Research Area Keywords: applications,dialogue state tracking
Contribution Types: NLP engineering experiment
Languages Studied: Korean
Submission Number: 5786
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