Locus of Control in Conversational Agent Design: Effects on Older Users' Interactivity and Social Presence

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Veena Chattaraman, Wi-Suk Kwon, Juan E. Gilbert, Shelby Solomon Darnell

Published: 01 Jan 2012, Last Modified: 16 May 2025IVA 2012EveryoneRevisionsBibTeXCC BY-SA 4.0
Abstract: This study examines the impact of locus of control in conversational agent design on the interaction experience of 61 older users (65+ years old) through a laboratory experiment. Results reveal that for older users, agent control facilitates greater interactivity and social presence than user control.