Open-domain personalized dialog system using user-interested topics in system responses

Jeesoo Bang, Sangdo Han, Kyusong Lee, Gary Geunbae Lee

Abstract: We built a personalized example-based dialog system that constructs its responses by considering entities that the user has uttered, and topics in which the user has expressed interest. The system analyzes user input utterances, then uses DBpedia and Freebase to extract relevant entities and topics. The extracted entities and topics are stored in personal knowledge memory and are used when the system selects responses from the example database and generates responses. We conducted a human experiment in which evaluators rated dialog systems based on subjective metrics. The proposed dialog system that uses topics that are of interest to the user achieved higher evaluation scores for both personalization and satisfaction than the baseline systems. These results demonstrate that the use of topics in the system response provides a sense that the system pays attention to the user's utterances; as a consequence the user has a satisfactory dialog experience.