Teaching Tablet Technology to Older Adults

Beenish M. Chaudhry, Dipanwita Dasgupta, Mona A. Mohamed, Nitesh V. Chawla

Abstract: Tablets can open a new world for older adults and potentially improve their quality of life. We taught tablet skills to forty-two older adults, who were novice technology users. Sixteen socialized, group-based technology workshops were conducted and observational data was collected by the workshop facilitators. Thematic analysis revealed that older adults have some unique challenges with the tablet computer, including using its touchscreen and trusting the device with their personal information. Due to the absence of a mental model for using a tablet computer, older adults experience low self-confidence and require several iterations to master a new skill. Based on these observations, we devised some strategies that older adults found effective in developing technology skills. Pairing older adults with mentors and encouraging independent learning were the key teaching strategies. This work informs the development of a structured learning approach along with appropriate activities for future interventions and community programs targeted towards older adults.