"Do what you say?" The combined effects of framed social intent and autonomous agent behavior on the trust process

August A. Capiola, Joseph B. Lyons, Krista N. Harris, Izz Aldin Hamdan, Siva Kailas, Katia P. Sycara

Abstract: Highlights•Agents framed as benevolent were perceived as more trustworthy and were trusted more than those framed as self-interested.•Agent demonstrating benevolent behavior were perceived as more trustworthy and were trusted more than self-interested agents.•The interaction of frame and behavior, and the importance of human expectations of autonomous agents being met, is discussed.