End-to-end Task-oriented Dialogue: A Survey of Tasks, Methods, and Future Directions

Libo Qin, Wenbo Pan, Qiguang Chen, Lizi Liao, Zhou Yu, Yue Zhang, Wanxiang Che, Min Li

Submission Type: Regular Long Paper

Submission Track: Dialogue and Interactive Systems

Keywords: End-to-End Task-Oriented Dialogue (EToD), Task-oriented Dialogue Systems (ToD), Pre-trained Models in Dialogue Systems

Abstract: End-to-end task-oriented dialogue (EToD) can directly generate responses in an end-to-end fashion without modular training, which attracts escalating popularity. The advancement of deep neural networks, especially the successful use of large pre-trained models, has further led to significant progress in EToD research in recent years. In this paper, we present a thorough review and provide a unified perspective to summarize existing approaches as well as recent trends to advance the development of EToD research. The contributions of this paper can be summarized: (1) First survey: to our knowledge, we take the first step to present a thorough survey of this research field; (2) New taxonomy: we first introduce a unified perspective for EToD, including (i) Modularly EToD and (ii) Fully EToD; (3) New Frontiers: we discuss some potential frontier areas as well as the corresponding challenges, hoping to spur breakthrough research in EToD field; (4) Abundant resources: we build a public website, where EToD researchers could directly access the recent progress. We hope this work can serve as a thorough reference for the EToD research community.

Submission Number: 1240