Demo Paper: Monitoring and Evaluation of Ethical Behavior in Dialog Systems

Abeer Dyoub, Stefania Costantini, Francesca A. Lisi, Giovanni De Gasperis

Abstract: In this demo paper, we describe a Multi Agent System (MAS) application for monitoring and evaluation of the ethical behavior of customer service agents in an online chat point w.r.t their institution/company’s codes of ethics and conduct. This MAS is realized using the state-of-the-art JaCaMo framework, and can be practically demonstrated to an audience.